Mirror Reader Offers Returns Policy
We want you to be 100 percent happy with your purchase, and offer a 30-day returns guarantee for all our products. If you wish to return an unwanted product, then you may do so at your own cost within 30 days. All returned products must be in mint, re-saleable condition and in the original packaging.
The easiest way to return an unwanted product is to use a pre-paid Collect+ returns label for just £1.75, which you can add to your order in the checkout (simply tick the box above the "Go to Secure Checkout" button in your shopping basket). The Collect Plus returns service enables you to drop your return off at one of 5,500 local shops around the country. If you don't add the Collect+ returns label at the checkout, you can still purchase one at a later date for £4.60 by visiting this link: www.collectplus.co.uk. You can also use this link to find your local Collect+ drop off point.
If you have purchased a Collect+ returns label when placing your order, simply complete your returns slip, attach the returns label to your packaging, drop your parcel off at your nearest Collect+ store and then wait for your refund/exchange.
Alternatively you return your item to us via the Royal Mail within 30 days, at your own cost. Take your parcel to the Post Office and request the standard parcel delivery service (remember to take out additional insurance if the contents of your items exceed £36), also ensuring you request a proof of posting receipt.
Whatever method of return you to choose to use, please ensure you include either a completed returns form or covering letter stating the reason for the return and the action you would like us to take. This must include your full name, address including postcode and your customer account number / sales order number.
Once returned items are received back into our warehouse, we will process an exchange or we will issue a refund as instructed. The original post and packaging charge (unless the item arrived to you damaged / faulty) will not be refunded, but for items being exchanged there is no postage charge for the replacement goods.
Treads Shoes Returns
We offer a 30-day satisfaction guarantee on our shoes. If you are not completely satisfied with your purchase then return the item to us within 30 days of date of purchase, worn or unworn, and we will refund you, no questions asked. Please allow up to 14 days for us to process your refund or exchange.12 Month indestructible guarantee
The guarantee is limited to one replacement pair of the same size and style up to 12 months from date of purchase. In the event the style is no longer available, a style of equal or greater value will be substituted.
Guarantee only covers damage to the PU outsole of the shoe, the leather upper, straps and eyelets. Damage to the in-sock or laces are not covered.
The guarantee is applicable if the sole has split or is removed from the upper. The outsole is worn through into the midsole, stitching has failed resulting in a split or torn seam. The leather upper is cracked or damaged forming a hole. A strap has detached or split leaving it non functional. Eyelets are detached from upper.
Guarantee is void if the shoe has in our reasonable opinion been abused or mishandled e.g. excessive water saturation beyond what is reasonably expected of schoolwear, damage through sharp objects, excessive dragging or use as brakes on bikes, skateboards or scooters.